Individual Bookings (1–9 guests)
Cancel more than 3 hours before departure → full refund.
Cancel within 3 hours → non-refundable.
Group Bookings (10+ guests)
Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.
Special Events (Christmas Day, New Year’s Eve, Australia Day, and other designated special departures)
Cancel 48+ hours before departure → full refund.
Cancel within 48 hours → non-refundable.
Private Vessel / Venue Hire
Cancel 14+ days prior → full refund (excluding any non-refundable deposit).
Cancel within 14 days → non-refundable.
Third-Party Bookings
If booked through an OTA or travel agent, that agent’s cancellation policy applies.
Gift Vouchers
Vouchers are non-refundable.
Vouchers must be used within 3 years of purchase.
For full T&Cs visit https://tourco.com.au/terms-conditions/