Coronavirus (COVID-19)

See Moreton is open and COVID Safe

See Moreton is committed to conducting the highest health and safety practices and ensuring that our tourism services are COVID Safe.

Please read the following Important Passenger Information before travelling:

COVID-19 vaccination requirements 

As per the Queensland Government Directive,  from 17 December 2021, only fully vaccinated (or medically exempt) Guests, Team Members, Contractors and Supply Partners (16 years and older) will be permitted to visit our venues. The restrictions do not apply to people aged under 16 years. From this date, all Guests visiting our venues will be required to show their proof of vaccination before entering using the Queensland Check-In App. We appreciate this is a delicate situation and ask for your patience and understanding as our team navigates through this new process and respect that we are following a Government enforced direction.

COVID-19 screening declaration 

You MUST NOT travel or visit our premises if you have:

  • have not checked in using the Queensland Check-In App
  • are not fully vaccinated (or have not obtained a medical contraindication certificate from the Australian Immunisation Register)
  • experienced cold/flu-like symptoms in the past 72 hours, e.g.  fever, cough, sore throat, headache, distorted sense of taste, shortness of breath, chills, vomiting
  • been in the past 14 days, a close contact with an active COVID-19 case or in a COVID-19 exposure site as defined by the Chief Health Officer
  • have returned to Australia from overseas (other than a safe travel zone country) in the past 14 days

Please get in touch if any of the above apply, and we will work with you regarding your specific situation. Management may refuse service and entry if a person is unfit to travel or poses a safety risk.

COVID-19 density limits 

As only fully vaccinated or vaccination exempt Guests, Team Members, Contractors and Supply Partners are permitted in our venues, no density limits apply. Kindly note, that while physical distancing is encouraged, it may not be possible at all times during your tour.

COVID-19 safe procedures

We undertake regular reviews of our COVID Safe procedures and update them as necessary to ensure these meet current legislation, best practice standards and measures for COVID-19 risk mitigation. We are committed to fulfilling the recommendations provided by Queensland Health and the Queensland Tourism Industry Council and have procedures in place to:

  • increasing cleaning and sanitisation
  • improving ventilation, where appropriate
  • ensuring that hand sanitiser is available
  • encouraging good hygiene, including the regular washing of hands
  • wearing masks, where required
  • encouraging physically distancing, where appropriate
  • installing safety screens and sneeze guards, where appropriate
  • facilitating regular staff training on COVID Safe protocols

Operator cancellation policy

In the event of a cancellation by us, you will be contacted by our team and provided with options to:

  • reschedule your cruise to another date
  • receive a 12-month credit
  • receive a full refund (excl. Gift Vouchers)

Booking changes and cancellations policy 

We allow you to make changes and cancellations to your booking without penalty up to 24 hours before departure. Within 24 hours, 100% of the fare is forfeited. For groups of 10 or more, 72 hours notice is required. Refunds within 24 hours will only be processed if there is a valid COVID-19 disruption and evidence can be shown. 

Further information

We encourage Guests to visit the Queensland Government’s page to see the complete list of restrictions before your visit. For more information, please call 13 COVID (13 43 68) at any time.

Get in touch 

Our Guest Services Team is available seven days a week to support during these uncertain times. Don’t hesitate to contact us for any enquiries or further information on (07) 3153 1069 or via email at info@seemoreton.com.au.

Thank you for your support and cooperation to assist us in creating a safe environment for our Team Members, Guests, Contractors and Supply Partners.

Updated: 14 January 2021