Frequently Asked Questions

FAQ Categories

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Snorkelling

Accessibility

On the day

Do you operate every day?

Yes, we operate every day subject to weather and numbers from November – May each year, excluding Christmas Day. 

In the off season (June-Oct) you could try a whale watching tour with one of our sister companies, Whales in Paradise, or Sea World Whale Watch departing from the Gold Coast daily.

How long does the tour go for?

The tour goes for 8hrs, departing at 9.30am, and returning at 5.30pm. If you have coach transfers please allow additional travel time.

How long does it take to get over to Moreton Island (Mulgumpin)?

From the mainland, it takes approximately 75mins to get over to the island.

What is the itinerary for the day?

9:00am

Check-in opens at the See Moreton berth at Rivergate Marina, Brisbane. Complimentary tea, coffee and snacks are provided to start the day and set the pace of relaxation and indulgence.

9:30am

The time has come to depart Rivergate Marina and set sail in the direction of Moreton Island.

10:00am – 4pm

  • Spot dolphins, dugongs, sea turtles and other marine life as we take a Marine Discovery Tour around Moreton Island’s diverse western coastline.
  • Dive into a tropical buffet lunch featuring local wild-caught prawns and seasonal fruits.
  • Enjoy a fish feeding and identification session with our marine naturalist, admiring the sea creatures that are lucky enough to call Tangalooma Wrecks home.
  • Snorkel around the Tangalooma Wrecks under lifeguard supervision watching the underwater world unfurl before your very eyes.
  • Unwind on the shoreline with free island time. Jump into the ocean from a trampoline or take a walk on the lookout for instagram worthy views and local wildlife.

4:15pm

Wave a sad goodbye to the glorious setting of Moreton Island as we pull up anchor and head back to Rivergate Marina.

5:30pm

With immense satisfaction and smiles all round, we arrive back in Brisbane.

General Questions

Is there parking available at Rivergate Marina?

Yes, there is onsite parking for $10 per day, or free all day parking on the street. If you wish to park onsite, please pay when you arrive at the boom gate at Rivergate Marina.

Can I take a pram onboard?

Yes, we are able to accommodate prams on board, however due to safety and customers comfort, please do not block walkways or doorways. We usually prefer prams to be folded down.

Can we sit anywhere on the boat?

Yes, you can move around the boat as you wish, there is no set seating. 

If you wish to upgrade to the VIP Captains Club, please let us know as soon as possible as there are limited places. The VIP captains lounge is located on the middle deck, and the lounge area is strictly limited to the VIP Captains Club customers, however you are still welcome to come through and speak to the Captain as you wish.

Do you cater to Dietary Requests?

As See Moreton offers a versatile buffet lunch menu, we do not cater to special dietary requests, however if you wish to bring your own lunch, or something to add to your lunch, please feel free to do so. 

The tropical buffet lunch offers a delicious selection of cold dishes such as succulent roast chicken and fresh baked ham off the bone, wild-caught local king prawns, a selection of different salads including garden salad, caesar salad, coleslaw and  fresh bread rolls. Plus a tropical fruit platter to top it all off.

What do I need to bring?

Hat, swimmers, towel, sunscreen, a dry change of clothes, cash or credit card for optional activities and onboard purchases. 

Please note, we do not supply towels on board.

Do you have kids snorkelling equipment?

Yes, we have kids snorkelling masks and fins available to use on the day during snorkelling.

Do you have lockers on board?

No, unfortunately we do not have lockers on board. For the enjoyment of everyone onboard, please be mindful where you leave your belongings.

How deep is the water?

We class all water as deep if your can’t touch the bottom, however there are patches of sand where you can stand up at times when snorkelling the Tangalooma Wrecks.

We are not interested in snorkelling, what else is there to do?

We have designed See Moreton’s itinerary to do as much or as little as you like. From relaxing on the sundeck with a couple of casual beers, or snorkelling, fish feeding and other optional activities throughout the day. It is great for all ages and offers a great day out on the water, even if you do not wish to snorkel.

Do you have half day tours?

Our standard day tour is a full 8 hour day, however if you have a large group, event or conference, please contact us on 07 3153 1069 (int +61731531069) to discuss further options.

Do you offer coach transfers to my hotel?

Yes, we pick up from the Gold Coast and Brisbane.

Gold Coast pick up locations:

  • Star Casino (7.15am)
  • Sofitel Broadbeach (7.15am)
  • Crowne Plaza (7.20am)
  • Mantra on View (7.25am)
  • Novotel (7.30am)
  • QT Gold Coast (7.40am)
  • Xanadu Resort (7.40am)
  • Palazzo Versace (7.45am)
  • Seaworld Resort (7.45am)
  • Sheraton Mirage Resort (7.45am)
  • Meriton Apartments, Southport (7.45am)
  • Crystal Bay Resort (7.50am)
  • Treasure Island Holiday Park (8am)

Brisbane pick up location
Bus Stop 125, Roma Street, Brisbane (8.40am)

Note: Bus stop 125 is on the street outside the Brisbane Transit Centre, this is directly opposite the Queensland Police Headquarters located at 200 Roma Street.

Location

Where is Moreton Island located?

Moreton Island is located off the southeast coast of Queensland, approximately 75
minutes by boat from Brisbane.

What are the Tangalooma Wrecks?

Located on the western side of the island, the Tangalooma Wrecks are a cluster of
15 historic barges/vessels sunk between 1963 and 1984 to provide safe anchorage
for recreational boat owners inside Moreton Bay. It’s now home to over 200 species
of marine animals and has become renowned for its incredible snorkeling and diving.

What will the weather be like?

Fantastic of course – See Moreton has access to 3 day forecasts provided by the bureau of meteorology as well as real-time weather reports available from our crew. For the latest conditions give us a call on +61 7 31531069 between 7am-8pm, 7 days a week.

What if the weather is really bad?

In poor weather we are happy to move your booking without charge to the next most suitable day, subject to availability and with 24 hours notice. In the rare event we deem the weather too bad to travel and you are unable to reschedule, a full refund will be provided.

Will I get sea sick?

Majority of the customers we carry do not get seasick. However, this depends largely on the individual. Travelling on our fast, stable vessel ensures the smoothest possible ride arriving at the Tangalooma Shipwrecks in the shortest amount of time (approximately 75 minutes).

Booking & Cancellations

Do I need to prebook the tour?

We definitely recommend pre-booking the tour to avoid disappointment on the day. We recommend booking at least 5 days in advance, and up to 10 days during the busy period (20 Dec – 20 Jan).

Please call us on 07 3153 1069 (int +61731531069) to check availability on your preferred date.

Can I change my travel date once booked?

Yes your ticket is fully flexible as long as you notify us more than 24hr prior to your scheduled cruise.

Due to our limited capacity a 100% cancellation fee applies if you fail to show for your cruise, cancel or amend your booking within 24hrs of your scheduled cruise.

Can I book an open dated voucher?

You can, however, travel on the date you desire is subject to availability. If the booking date on your voucher is in a different rate period to that in which you travel a small extra charge may be payable to cover any rate increase.

What’s the best day to travel?

Everyday is a good day at Moreton Island. We advise picking a day early in your stay so that if we need to reschedule due to unfavourable sea conditions, you won’t miss out! Give our team a call if you would like any advice.

Do you ever cancel?

Rarely, only a handful of days every year. Your safety and enjoyment over at Moreton Island is our #1 priority. If we deem it not safe to travel we will cancel the day. We make every effort possible to contact all passengers with as much notice as possible and offer the chance to travel on another day. If you can’t change travel days we will happily refund your ticket. Please note some bookings made through a 3rd party agent may charge a nominal fee or hold on to a deposit in line with their booking terms and conditions.

Can I pay with a Credit Card? EFTPOS?

We happily accept both Visa & MasterCard as well as having EFT facilities both at check-in and on the boat.

Is the trip suitable for children and babies?

Yes it is suitable for all ages – including families with children and infants. Adult supervision is required at all times for children under 16 years of age and is not the responsibility of See Moreton crew. Floatation devices such as life jackets and noodles are available to use whilst in the water. Snorkelling equipment is also available in children’s sizes. Please note that children and infants are not allowed to be left unsupervised on the boat during snorkelling.

Snorkelling

What is the minimum age to snorkel?

We recommend that children over the age of 6 years can join the snorkel tour on the Tangalooma Wrecks, however this is a recommendation only. A medical questionnaire must be completed and signed by all passengers and including parent/guardian for snorkelers under 16 years.

Can I Snorkel with no experience?

Absolutely. Our highly qualified crew can have you in the water and enjoying the magic of snorkelling in no time.

I normally wear glasses or contact lenses. Can I wear these under my mask?

We do not carry prescription snorkelling masks. Contact lenses can be worn snorkelling however please note some water may get into your mask. Please consult your local GP for any further queries.

Are there Sharks?

Did you know our team are as scared of sharks as you are. If they had any concerns on the day they also wouldn’t be in the water with you.

Do I have to wear a stinger suit?

There are no requirements to wear a stinger suit in Southeast Queensland as there are no Box jellyfish or Irukandji.

Other marine stingers inhabit southeast Queensland waters however these will usually only cause skin irritations.

Accessibility

Can I bring my wheelchair?

We are committed to ensuring that people with disabilities can attend our range of cruises however as See Moreton is an adventure activity and the vessel we operate has limited facilities we are currently unable to accommodate wheelchairs at this time.

If you are in a wheelchair and would like to experience all Moreton Island has to offer we recommend contacting the Tangalooma Resort.

Am I able to travel if I am pregnant?

Yes, we are happy to take pregnant women however if you have any concerns please speak to your doctor.

Note: Moreton Island is in a remote wilderness location approximately 75mins travel to the mainland and we therefore highly recommend not attending if you are very late in your pregnancy.

All Medical/Injury information

If you are concerned about any medical conditions eg. pregnancy, epilepsy, asthma, etc. please speak to your doctor. Upon your doctors clearance, please book directly with us over the phone on 07 3153 1069 (int +61731531069) as we would like to make notes against your booking to assist in looking after you.
Note: please do not book via our online portal.

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